Refund Policy

Last Updated · September 17, 2026

Thank you for purchasing from SilentRoom Inc. (“SilentRoom,” “we,” “us,” or “our”). This Refund Policy explains when and how you can request a refund for digital products purchased on silentroom.ai.

By completing a purchase, you confirm that you have read and agree to this Policy.

1. Nature of Our Products

We sell digital products, including ebooks and downloadable PDFs. These products are:

• delivered electronically and made available instantly after successful payment;
• non-physical and non-returnable in any conventional sense;
• accessed via download or through your account immediately upon purchase.

Because of the instant, irrevocable nature of digital delivery, all sales are generally final and non-refundable once the product has been delivered, accessed, or downloaded.

By completing your purchase, you expressly request immediate access to the digital content and acknowledge that — to the extent permitted by applicable law, including Article 16(m) of the EU Consumer Rights Directive — you waive any statutory right of withdrawal once delivery has begun.

2. When We Offer Refunds

We recognize that legitimate issues can arise. We will issue a refund in the following cases:

2.1 Duplicate Payment

If you were accidentally charged more than once for the same product, we will refund the duplicate transaction in full.

2.2 Technical Issues Preventing Access

If a technical problem on our side prevents you from downloading or accessing a product you have paid for, and we are unable to resolve the issue within a reasonable time, you are entitled to a full refund.

2.3 Accidental Purchase

If you made an accidental purchase and have not yet downloaded or accessed the product, you may request a refund within 14 days of the purchase date. Once a product has been downloaded or accessed, this exception no longer applies.

2.4 Non-Delivery

If you did not receive your purchase confirmation, download link, or access credentials within 24 hours of payment, and we cannot resolve the issue, you are entitled to a full refund.

3. Refund Request Window

Refund requests must be submitted within 14 days of the original purchase date. Requests received after this window will generally not be eligible, except where required by applicable law.

4. How to Request a Refund

To request a refund, email support@silentroom.ai with the following information:

• the email address used for the purchase;
• the order number or transaction ID;
• the date of purchase;
• a clear description of the issue and the reason for the refund request.

We aim to respond to all refund requests within 5 business days. Approved refunds are processed through Stripe, our payment processor, and typically appear on your statement within 5–10 business days, depending on your bank.

Refunds are issued to the original payment method only.

5. Anti-Abuse and Fraud Protection

We reserve the right to deny refund requests that, in our reasonable judgment, show signs of abuse, fraud, or bad faith, including but not limited to:

• repeated refund requests across multiple purchases by the same user;
• evidence that the product has been downloaded, copied, redistributed, or otherwise used after a refund request;
• requests based on false or misleading information;
• attempts to obtain a product for free under the guise of a refund.

We may also block future purchases from accounts or payment methods associated with such activity.

6. Chargebacks

If you believe a charge is incorrect, please contact us first before initiating a chargeback with your bank or card issuer. Most issues can be resolved quickly and amicably through direct communication.

Filing a chargeback without first contacting us — particularly after the product has been delivered and accessed — may be treated as a breach of these terms. In such cases, we may:

• suspend or terminate your access to the Service;
• block future purchases;
• contest the chargeback with supporting evidence of delivery and access;
• pursue recovery of associated fees and costs where permitted by law.

7. Changes to This Policy

We may update this Refund Policy from time to time. The “Last Updated” date at the top reflects the most recent changes. The version in effect at the time of your purchase will apply to that purchase.

8. Contact Us

For refund requests or questions about this Policy:

SilentRoom Inc.
Registered office: 8 The Green, Suite B, Dover, DE 19901, USA
support@silentroom.ai