Privacy Policy

Last Updated · September 17, 2026

SilentRoom Inc. (“SilentRoom,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit silentroom.ai (the “Site”) or purchase and access our digital products (collectively, the “Service”).

By using the Service, you agree to the practices described below.

1. Who We Are

SilentRoom Inc. is a Delaware corporation with its registered office at 8 The Green, Suite B, Dover, DE 19901, USA. For any privacy-related question, contact us at support@silentroom.ai.

For users in the European Economic Area (EEA) and the United Kingdom, SilentRoom Inc. acts as the data controller of personal data processed in connection with the Service.

2. Information We Collect

2.1 Information You Provide Directly

Account and contact data: name, email address, and any information you submit through forms, support requests, or newsletter sign-ups.
Communications: the content of messages you send us (email, support tickets, feedback).

2.2 Information Collected by Third Parties on Our Behalf

Payment metadata (via Stripe): when you make a purchase, payment is processed by Stripe, Inc. We do not collect or store your full credit card number, CVC, or bank account details. Stripe shares with us limited transaction metadata (e.g., last 4 digits of card, country, billing email, transaction ID, amount, status). Stripe’s handling of your payment data is governed by Stripe’s Privacy Policy.
Analytics data: our analytics providers may collect IP address, device type, browser, operating system, referring page, pages viewed, and approximate location (city/country level).

2.3 Information Collected Automatically

Usage data: pages viewed, clicks, session duration, download events, and similar interaction data.
Device and log data: IP address, browser type, time zone, language preferences, and log files generated by our servers.
Cookies and similar technologies: see Section 7 below.

We do not knowingly collect personal information from children under the age of 16. If you believe a child has provided us personal data, contact us and we will delete it.

3. How We Use Your Information

We use personal data for the following purposes:

To deliver the Service: process purchases, grant access to digital products, send download links and receipts.
To provide support: respond to questions, troubleshoot access issues, handle refund requests.
To improve the Service: understand usage patterns, fix bugs, develop new features, and measure performance.
To communicate with you: send transactional emails (purchase confirmations, account notices, policy updates) and, if you opt in, occasional marketing emails.
To comply with legal obligations: including tax, accounting, anti-fraud, and applicable consumer protection laws.
To protect the Service: detect and prevent fraud, abuse, chargebacks, and unauthorized use.

If you are in the EEA or the UK, we rely on the following legal bases under Article 6 GDPR:

Purpose	Legal basis
Delivering purchased products and customer support	Contract (Art. 6(1)(b))
Sending transactional emails	Contract (Art. 6(1)(b))
Analytics, security, and product improvement	Legitimate interests (Art. 6(1)(f)) — operating and improving a reliable service
Marketing emails	Consent (Art. 6(1)(a)) — withdrawable at any time
Tax, accounting, fraud prevention	Legal obligation (Art. 6(1)(c)) and Legitimate interests (Art. 6(1)(f))

We do not sell your personal information. We share data only with the following categories of recipients:

Payment processor: Stripe, Inc. — to process payments and prevent fraud.
Hosting and infrastructure providers: for storing data, delivering files, and operating the Site.
Email delivery providers: for transactional and (if opted in) marketing emails.
Analytics providers: to understand usage and improve the Service.
Professional advisors: lawyers, accountants, and auditors bound by confidentiality obligations.
Authorities: when required by law, court order, or to protect our rights, users, or the public.
Successors: in connection with a merger, acquisition, or sale of assets, subject to the protections of this Policy.

All processors are contractually required to handle personal data only on our instructions and to maintain appropriate safeguards.

6. International Data Transfers

We are based in the United States, and some of our service providers operate in countries outside the EEA, the UK, or your jurisdiction. When we transfer personal data internationally, we rely on appropriate safeguards, including:

Adequacy decisions issued by the European Commission or UK government, where applicable; and
Standard Contractual Clauses (SCCs) approved by the European Commission, supplemented by additional technical and organizational measures where required.

You may request a copy of the relevant safeguards by emailing support@silentroom.ai.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for the following purposes:

Strictly necessary cookies: required for the Site to function (e.g., authentication, checkout).
Functional cookies: remember preferences such as language or display settings.
Analytics cookies: measure how visitors use the Site so we can improve it.

Where required by law, we request your consent before setting non-essential cookies. You can manage your preferences via the cookie banner on our Site and through your browser settings. Disabling cookies may affect Site functionality.

8. Data Retention

We retain personal data only as long as necessary for the purposes described in this Policy:

Purchase and transaction records: retained for the period required by tax and accounting law (typically up to 7 years).
Account and contact data: retained while your account is active and for a reasonable period afterward to handle support, disputes, and legal obligations.
Marketing data: retained until you unsubscribe or withdraw consent.
Analytics and log data: retained in aggregated or pseudonymized form for up to 24 months.

When personal data is no longer needed, we delete or anonymize it.

9. Your Rights

Depending on where you live, you may have the following rights regarding your personal data:

Access: request a copy of the personal data we hold about you.
Rectification: ask us to correct inaccurate or incomplete data.
Erasure: ask us to delete personal data, subject to legal retention obligations.
Restriction: ask us to limit how we process your data.
Objection: object to processing based on legitimate interests or for direct marketing.
Portability: receive your data in a structured, machine-readable format.
Withdraw consent: where processing is based on consent, withdraw it at any time.
Complain: lodge a complaint with your local data protection authority.

California residents (CCPA/CPRA): you have the right to know what personal information we collect, request deletion or correction, and opt out of any “sale” or “sharing” of personal information. We do not sell personal information. We will not discriminate against you for exercising your rights.

To exercise any of these rights, contact us at support@silentroom.ai. We will respond within the timeframe required by applicable law (generally 30 days under GDPR, 45 days under CCPA).

10. Marketing Communications

We send marketing emails only to users who have opted in. Every marketing email includes an unsubscribe link, and you can opt out at any time by clicking it or emailing support@silentroom.ai. Transactional emails (receipts, access links, account notices) will continue regardless of marketing preferences.

11. Data Security

We implement reasonable technical and organizational measures to protect personal data, including encryption in transit (TLS), restricted access controls, and reliance on PCI-compliant payment processors. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

If we become aware of a personal data breach that is likely to affect you, we will notify you and the relevant authorities as required by applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the most recent changes. Material changes will be communicated by email or a prominent notice on the Site. Continued use of the Service after the effective date constitutes acceptance of the updated Policy.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict of law principles. Mandatory data-protection and consumer laws of your country of residence (including the GDPR and UK GDPR where applicable) remain unaffected.

14. Contact Us

Questions, requests, or complaints regarding this Privacy Policy can be sent to:

SilentRoom Inc.
Registered office: 8 The Green, Suite B, Dover, DE 19901, USA
support@silentroom.ai